He also found that the first tech was wrong to have me uninstall my desktop version to get the online version and that ** was also wrong.Īfter spending an hour (mostly me explaining to him the prior scenarios) we reinstalled the desktop and again tried to get into the vault and I got the same results. To add to my frustration he explained during this initial conversation that I could save my docs online w/o filing an online version. This time he explained I didn't need or understand (despite reading his own internal notes) why I had an online version. So, I made my third and final call and reached a manager who I asked for specifically since I had been through the drill twice before. I was also unable to get into the 'vault' even the online support answers offered by Turbo Tax. Well I waited three days until I had the time (after spending 2-1/2 hours the first time with a lot of frustration). The second guy finally hung up and the third one started blaming me and the IRS for my problem. Both times, after much of the same as the first call, I asked each one if they were stoned.
I called back two more times trying to get an answer. After several fumbles with the phone pad, I was disconnected. After an elongated pause, he slurred out, "Please hold". I got angry and asked him to transfer me to his supervisor. After, he began to become philosophical with me. For some unknown reason, he told me that he was in Colorado and then it all became clear that he was stoned. I finally asked him if he was drunk or on drugs because of his long pauses and slurred speech. So, I started my 6 hour journey attempting to know what happened to my money.įirst call was finally answered by a guy who didn't know who he was much less anything else. Guess what, the amount deposited was $500 less than what should have been deposited. The only problem was that the refund search on the IRS page told me that they were depositing the full amount into my bank account. Well, the blessed day came and I received my refund.
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